Okay
  Public Ticket #1143145
Plugin conflict
Open

Comments

  • Anders started the conversation

    I have installed "Ultimate addon" for Visual Composer, and it seems to cause some issues to the Ditty News Ticker. I do need to use that plugin! Is there any hope?

  •  26
    Joe replied

    Could you attach the Ultimate Addon plugin here (in a private response so others aren't able to download it) so I can test it out?

    Thanks!

  •   Anders replied privately
  •  26
    Joe replied

    Thanks! I have installed and tested this but I'm not seeing any issues on my site. 

    When I look at the console panel (in the developer tools of the Chrome browser) on your site I am seeing this javascript error:

    ultimate_bg.min.js:2
    
    Uncaught TypeError: Cannot read property 'left' of undefined
        at D (ultimate_bg.min.js:2)
        at HTMLDivElement. (ultimate_bg.min.js:2)
        at Function.each (jquery.js:2)
        at a.fn.init.each (jquery.js:2)
        at a.fn.init.jQuery.fn.ultimate_bg_color_shift (ultimate_bg.min.js:2)
        at HTMLDocument. (ultimate_bg.min.js:2)
        at i (jquery.js:2)
        at Object.fireWith [as resolveWith] (jquery.js:2)
        at Function.ready (jquery.js:2)
        at HTMLDocument.K (jquery.js:2)
    
    There seems to be an error stemming somewhere from the background scripts loaded with ultimate_bg.js file within the Ultimate Addons plugin. You'll need to contact the author of the plugin and have them resolve this error. Make sure to let them know what settings your are using (for your backgrounds at least). The error is not occurring on my site most likely because I don't have the same settings setup as your site. Once the error is resolved the ticker should start working again.
  • Anders replied

    Ok, thanks. So I'll check with the author of "Ultimate plugin" :)

  •  26
    Joe replied

    Yes, since the javascript error is happening from a script in their plugin that would be the quickest source for a solution.

    Let me know how it goes!

    Thanks again for your purchase!